An inbound call center receives incoming calls typically made by existing customers of businesses. Providing exceptional customer service is the main function of this type of call center.Outbound call centers contact consumers on behalf of a business, and may sell a product, fund-raise, or conduct surveys.Using an outbound call center A business can reduce costs by paying only for the service of an outbound call center, rather than paying for employees and telecom hardware directly.
Features of Outbound Call Center :
– Call at one click
– Recording & Monitoring of calls
– Many more.
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